Refunds Policy

At PurchBeauty Limited, we strive to ensure your satisfaction with our products and services. If you are not completely satisfied, this Refunds Policy outlines your rights and how to request a refund.

Products

1. Eligibility: Refunds are available for unopened and unused products returned within 14 days of receipt. Products must be in their original condition and packaging.
2. Exclusions: Items that are opened, used, or damaged after delivery are not eligible for refunds unless faulty.
3. Process: To request a refund, contact us at support@purchbeauty.co.uk with your order number and details of the item(s) you wish to return.

Services

1. Non-Refundable Services: Refunds are not provided for completed services.
2. Appointment Cancellations: If you cancel or reschedule your appointment with at least 24 hours’ notice, you may be eligible for a refund or credit. Failure to provide adequate notice may result in charges.
3. Unsatisfactory Outcomes: While we strive for the best results, outcomes from treatments and procedures cannot be guaranteed, and refunds are not provided on this basis.

Faulty or Incorrect Items

If you receive a faulty or incorrect product, please contact us within 7 days of delivery. We will arrange for a replacement or a refund, including return shipping costs where applicable.

Refund Process

1. Refunds will be processed back to your original payment method within 7-10 business days after we receive and inspect the returned product.
2. For services, approved refunds will be processed within 7-10 business days of approval.

Shipping Costs

1. Original shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or faulty items).
2. Customers are responsible for return shipping costs unless otherwise stated.

Contact Us

For questions or assistance with a refund, please contact us at support@purchbeauty.co.uk.

PurchBeauty Limited
[Placeholder Address]
Company Number: [Placeholder Company Number]