Delivery and Returns Policy

At PurchBeauty Limited, we are committed to providing a seamless shopping experience. This Delivery and Returns Policy outlines our procedures for shipping and returning products.

Delivery Policy

1. Shipping Locations
   We deliver across the United Kingdom. At this time, we do not offer international shipping.
2. Delivery Timeframes
   • Standard Delivery: Orders are typically delivered within 3-5 business days.
   • Express Delivery: Available at an additional cost, with delivery within 1-2 business days.
3. Note: Delivery times are estimates and may vary due to unforeseen circumstances.
4. Shipping Costs
   • Standard Delivery: 50 or Free for orders over £1500.
   • Express Delivery: £100
5. Order Tracking
   Once your order is dispatched, you will receive a confirmation email with tracking information to monitor your delivery.
6. Failed Deliveries
   If delivery is unsuccessful due to an incorrect address provided by the customer, additional charges may apply for redelivery.

Returns Policy

1. Eligibility for Returns
   • Products must be returned within 14 days of delivery.
   • Items must be unused, unopened, and in their original packaging.
   • Proof of purchase is required for all returns.
2. Exclusions
   • Opened, used, or damaged products cannot be returned unless faulty.
   • Certain items, such as perishable goods or custom orders, are non-returnable.
3. How to Return a Product
   • Contact us at support@purchbeauty.co.uk with your order number and reason for return.
   • We will provide return instructions and a return address.
4. Return Shipping Costs
   • Customers are responsible for return shipping costs unless the product is faulty or incorrect.
   • It is recommended to use a tracked service for your return, as we cannot be responsible for items lost during transit.
5. Faulty or Incorrect Items
   • If you receive a faulty or incorrect product, contact us within 7 days of delivery.
   • We will arrange for a replacement or refund and cover return shipping costs where applicable.

Refunds for Returns

1. Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
2. Refunds are issued to the original payment method.
3. Shipping fees are non-refundable unless the return is due to our error.

Contact Us

For assistance with delivery or returns, please contact our team at support@purchbeauty.co.uk.

PurchBeauty Limited
[Placeholder Address]
Company Number: [Placeholder Company Number]